Privacy Policy

By using the Luckyhills Casino Website, and taking part in tournaments, lotteries, and betting, you confirm that you accept this Policy and undertake to comply with it fully, as well as the user gives consent, that he/she/it has fully read, understood, and accepted this, Policy. If any user does not agree with this Policy in general or any part of it, such user should withhold from using the Website and its services. It means that all personal data of the data subject is processed in compliance with applicable legislation and in pursuance of the controller’s obligation to receive consent from the data subject for specific processing operations with personal data.

We reserve the right to change, amend, or supplement the Policy at any time. It is the user’s responsibility to check the Policy periodically and be familiar with it. We will publish our current Policy on our Website and the changes will take effect at the time of publishing. If you do not agree to such current Policy you must discontinue using this Website and have the option to release yourself from the obligations outlined in this Policy.

The Website and any products or services available on the Website are not intended to solicit information of any kind from persons under 18 years of age or any other age of legal majority existing in the jurisdiction of the user.

1. Definitions of the Policy

1.1. “cookie” means Cookies, a tiny text files, get stored on your computer or mobile device upon visiting a website. They’re kept by your web browser and sent back to the site whenever you return. This mechanism permits the website to identify your device, enabling the provider to monitor your actions, offer tailored services, and improve the site’s overall usability

1.2. “consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her

1.3. “controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law

1.4. “data subject” means an individual to whom Personal data relates

1.5. “personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed

1.6. “personal data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person

1.7. “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction

1.8. “processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller

1.9. “profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements

1.10. “recipient” means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing

1.11. “Restriction of processing” means the marking of stored personal data with the aim of limiting their processing in the future

1.12. “third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data

2. Collection of personal data and information

2.1.The Provider has the right to store and process the following data about the user:

• e-mail address
• nickname
• date of birth 
• sex
• location data, time zone
• postal code and address
• phone number
• data on the language settings of the site (interface)
• history of gaming activity
• behavioral history in the presented entertainment of the Site (games/tournaments/lotteries)
• history of financial transactions
• financial transaction data
• any documents and data that confirm the payment made by the Client
• data on requests to the support service

2.2. The Provider does not store information on the user’s credit cards. The following cases are exceptions:

• If such transfer of data is dictated by applicable law, then the Provider is required to provide personal information to the relevant authorities, including responses to legal subpoenas, and court orders
• If the Provider has previously received consent from the user to transfer data, including situations when, within the framework of the Provider’s Services, the user received a message that the provided information will be used in the same way, and the user himself has provided the necessary data
• If the user has violated applicable law, was caught by the Provider in fraud and money laundering

2.3. Processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data to uniquely identify a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation are prohibited

2.4. We do not use automatic decision-making or profiling to process and use data subject’s personal data

3. Collection Purposes

3.1.We will collect your personal data only by lawful and fair means and not in an intrusive way to operate its business as a licensed Provider for the following purposes:

• For Know-Your-Customer (KYC) identity verification
• For marketing communications
• To process your application, maintain your account, provide and improve services to you as a user
• To identify you as a user and authenticate your identity for security purposes and to comply with our legal obligations
• To upgrade and enhance your experience within the Website
• To provide you with information about our services by communicating with you via email, SMS, or telephone
• To respond to your questions, comments, or requests
• To comply with our contractual, legal, and statutory obligations
• For taking appropriate action if we have reason to suspect that unlawful activity or misconduct of a serious nature has been, is being or may be engaged in that relates to our functions and activities
• To establish, exercise, or defend any legal claims
• To run and manage our affiliate program
• To analyse user trends through market study assessments
• To conduct research and statistical analysis of aggregated data

3.2.From time to time, we may use your personal data to inform you about our products or services, or promotional activities. We may do this via email, SMS, telephone, or mail. If you no longer wish to receive marketing or promotional material from us at all or in any form, you may contact us at any time by emailing [email protected].

3.3. The Website provides users with the option to subscribe to a newsletter service. The form used for this purpose determines the personal data transmitted and captures details when ordering the newsletter from the controller. To receive the newsletter, the individual must (1) possess a valid email address and (2) sign up for newsletter delivery. To comply with legal requirements, a confirmation email is sent to the provided email address during the double opt-in process upon a data subject’s initial newsletter registration. This confirmation email serves to verify the recipient’s authorization to receive the newsletter. Additionally, during newsletter registration, the Website stores the IP address of the computer system, assigned by the Internet service provider (ISP), and used by the data subject at the time of registration, along with the date and time of registration. The personal data collected during newsletter registration is solely utilized for sending our newsletter

3.4. We may contact you concerning the management and administration of your account. These communications can be via any of the modes of contact recorded when registering as a user. Such communication does not affect your opt-in or opt-out status for direct marketing communications

3.5. By registering on the Website, you gave us consent to use your personal data for advertising, PR, and marketing purposes. Such data is various kinds of information, including, but not limited to, name and surname, poems, reviews, videos, or images of the user (“Content”). The Provider may process and/or use the received data of the user as follows, unless otherwise specified (i) collect, (ii) keep, (iii) systematize, (iv) clarify, (v) depersonalize, (vi) share with other users on the Internet. The user thereby confirms that as a result of using the user’s Content for the above purposes, the user will not resort to filing court claims, monetary claims, and other negative actions about the Provider that may harm the business reputation of the Website and the Provider

3.6. The controller processes and stores the personal data of the data subject only for the period necessary to achieve the purpose of storage. If the storage purpose is not applicable, or if a storage period expires, the personal data is routinely blocked or erased

4. Rights of the data subject

4.1. As a data subject, you have the following rights under the applicable law, which this Policy has been designed to uphold:

• To be informed about the collection and use of personal data
• To have access to the personal data we hold about you
• To rectify if any personal data we hold about you is inaccurate or incomplete
• The right to be forgotten. This means the right to ask us to delete any personal data we hold (please note that there may be some legal obligations that may prohibit us from deleting all or any personal data, for example, Anti-Money Laundering legislation)
• To restrict the processing of your personal data, and the right to object to us using your personal data for purposes, e.g. for marketing purposes
• To data portability (obtaining a copy of your personal data to re-use with another service or organization). We will provide such copy free of charge unless the request is manifestly unfounded or excessive, where in such case a reasonable fee for administration costs may be charged
• You have certain rights concerning automated decision-making and profiling

4.2. Following the applicable law, the data subject has the right to complain to a supervisory authority.

5. Cookie policy

5.1.When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not use automatically collected information to identify you personally without receiving additional consent

5.2.To collect the information in question we use cookies and similar tracking tools. Some of the cookies are essential for the Website to operate; others improve your Website experience and help us deliver a better service. Below are the types of cookies we use and their purposes

5.3.Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website. Various cookies are required for technical reasons to allow our Website to function and to ensure our functions for users. For example, upon page refresh, user-inputted data preceding the refresh is retrieved from cookies, we aim to enhance user convenience. This mechanism prevents data loss, providing users with the continuity they expect, especially in scenarios such as filling out forms or entering personal information. This approach reflects our commitment to user satisfaction and facilitates a more user-friendly interaction with our Website

5.4.Functional cookies: allow us to analyze your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalized experience

5.5.Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) with affiliated partners except for data on-site visits collected directly by such Advertising Cookies. However, your data from on-site visits may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers

5.6.In addition to the above, we use several third-party service providers who also set cookies on this Website, to deliver the services that they are providing to us. Such services include but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website, and the effectiveness of our marketing campaigns

5.7.Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

6. Disclosure

6.1.We do not sell or rent your personal data to third parties. We may disclose any information we collect about you to affiliated companies and to non-affiliated third parties, which include non-financial companies, such as service providers and fraud verification services, and others, such as other users with which you engage in transactions. We may make such disclosures:

• To service providers that perform services on our behalf provided that there’s a non-disclosure agreement with such service providers; and
• For everyday business purposes, such as processing transactions, maintaining accounts, responding to court orders and legal investigations, or reporting to credit bureaus
• If we are under a duty to disclose or share your information to comply with our legal obligations
• If we need to disclose or share your information to comply with our contractual relations with our partners provided that such personal data are securely kept and processed by the partners based on a non-disclosure agreement

6.2. The third parties that support our customer identification and anti-fraud controls may retain and use information about you to perform services on our behalf and to improve their services. By using our Website, you consent to the retention and use of such information by these providers to improve their services. We may also share aggregated or de-identified information with our affiliated companies or non-affiliated third parties, which cannot reasonably be used to identify you

6.3.We may disclose your Personal Information to third parties and legal and regulatory authorities, and transfer your Personal Information outside the EEA. It may be processed by a staff member operating outside the EEA who works for us or one of our suppliers. Such staff may be engaged in, amongst other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy policy.

7. Security

7.1.The Provider guarantees the protection of the User’s personal information in the following ways:

• The Provider strictly adheres to established security standards when receiving and transmitting data
• User information is protected by transport layer encryption technology – TLS 1.2, and AES application layer with a 256-bit key
• The user`s data is not transferred to undefined third persons. The Provider is taking effective measures to protect the user`s personal data from any unauthorized use and is only making it available to parties involved in providing gambling services through the website. Notwithstanding this, the Provider takes all necessary measures to ensure that such third parties, for example, game providers, payment service providers, or affiliates, are subject to the non-disclosure agreement about such private data processing and take all necessary steps to ensure their safety

7.2. Please note, that you are solely responsible for maintaining the secrecy of your username, password, and any account information. Be careful whenever using the Internet and our website

7.3. In case of the ‘leak’ of personal data or some technical problems leading to the breakdown of the security system that ensures data protection, we guarantee that we will contact and inform the regulatory data protection body as well as data subjects with regard of such leak or problems as soon as possible, but in any case, within 72 hours from the moment when such problem is revealed. We guarantee that we will do our best to avoid such leaks or minimize the consequences of such leaks or breakdowns of the security system in case they take place.

8.Contact us

8.1. If You have any questions about this Policy, please contact us via email at [email protected]. Please ensure that Your query is clear, particularly if it is a request for information about your personal data we hold.