Terms and Conditions

Version 1.4

Last updated: October 13, 2025

By registering at lluckyhills.com, you confirm the following:

You are 18 years or older
You are playing for yourself and with your own money
This is your first registration at lluckyhills.com
You have not self-excluded yourself from any gambling website in the past 12 months
You have read and accepted the Casino Lucky Hills Terms and Conditions indicated below
You declare that all the information provided by you to lluckyhills.com is correct and can be verified. You understand that providing any form of incorrect information will void all winnings of your plays at lluckyhills.com.
You are fully aware and acknowledge that lluckyhills.com sets certain limitations to the maximum prizes that can be won and/or withdrawn mentioned in clauses 7.6.5., 7.6.13., 7.6.14. of these Terms and Conditions.

The Following Terms and Conditions Apply to:

The Provider’s website (from now on referred to as the “Website”)
Servers, software, portal and database related to this Website and games / tournaments / lottery / betting is offered
Game resources, elements and methods of gameplay used in games/ tournaments/ lotteries/betting, to which the User has access
Other Provider’s services, including support service (from now on referred to as “Services”)

Methods of use of Provider’s services, including PC, mobile devices and other types of software and/or equipment, do not affect the scope of these Terms and Conditions.

The Provider reserves the right to amend these Terms and Conditions to reflect:

legislative changes
changes in the scope of services
changes in the way user data is used and stored; and
payment and withdrawal policies

The Provider may change these Terms and Conditions when the need arises. We will do our best to notify our Users of any material changes in all possible ways. However, we recommend that all Users visit these Terms and Conditions regularly and check for possible changes.

In the event that other language versions of the Terms and Conditions are available, the English version will always prevail.

By using any material published on the Website and taking part in tournaments, lotteries, and betting, you confirm that you accept these Terms and Conditions and undertake to comply with them fully and are familiar with the Privacy Policy, Payment Policy, and the KYC Procedure, which constitute integral parts hereof.

By registering on the Website, the User confirms their readiness to comply with all the provisions of the User Agreement, which also has legal force.

Users, who are under 18 years of age (“Eligible Age”), have no right to use services offered by the Provider’s Website. If the User is a citizen or resides in a country where the law sets the age of majority under which participation in gambling is allowed, the User shall refrain from registering on the Website until the Eligible Age.

By using the Website services, persons under the Eligible Age violate the Website Terms and Conditions. The Provider reserves the right to request documentary proof of your age at any time to make sure that persons under the Eligible Age do not use the Website services, as stipulated by the legislation of the country where the latter reside. The Provider has every legal reason to suspend or block your account and refuse to provide services unless proof of Eligible Age is provided or the Provider suspects that a person under the Eligible Age is using the Website.

By accepting this User Agreement and using the Website content, the User acknowledges to evade or not to violate the current gambling-related laws of their country and undertakes not to open a game account and/or not to use it in case of residing in one of the further identified jurisdictions. Territorial restrictions on the use of the Website services apply to: Israel, USA, France, Great Britain, Belgium, Spain, Ukraine, Malta, Latvia, North Korea, Iran, Syria, the Netherlands, the Caribbean Netherlands islands (Curaçao, Aruba, Bonaire, St. Maarten, St. Eustatius and Saba), Australia (if physically present in Australia at the time of play), legally uncertain territories and other states, countries and territories where legislation prohibits real-money gambling (from now on “Excluded Territories”). If depositing real funds and playing for real money is subject to the laws of your country, then you should take sole responsibility for abiding by your native regulations. The Provider may amend the list of such countries without prior notice.

The updated versions of the Terms and Conditions, Privacy Policy, Payment Policy and the KYC Procedure are available in the Legal section of the Website.

By accepting Terms and Conditions, the User authorises the Provider to share their personal data with parties involved in providing services through the Website.

Users are advised to save copies of the Terms and Conditions and payment confirmation letters.

1. Definitions of These Terms and Conditions

1.1. The User is a client, — natural person with sufficient legal capacity to conclude the User Agreement, registered on the Website and entitled to use the Website offers according to the Terms and Conditions, Privacy Policy, Payment Policy and the KYC Procedure

1.2. The Game — is a multimedia product of the Provider available on the Website and an independent copyright object of the game providers, as well as a software program that includes game resources, add-ons, updates to the Game and databases

1.3. The Tournament — is a competition in games that is held for an audience and implies the presence of prize money. The Tournament can be a part of the big gathering or a part of the game event

1.4. The Lottery — is a type of gambling that involves the drawing of numbers for a cash prize

1.5. Bid — is an amount of money that the User, of his choice, bets on the forecast of the outcome of any event or group of events included in the line, and in case of loss, loses the right to demand it back (loses it)

1.6. The Legislation — is the legislation of the Republic of Curaçao and the legislation of the state where the User resides or is domiciled

1.7. The Content — is text material, audio and video files, graphics, animation, images and other information created for the Website

1.8. The Game Account — is created when the User registers on the Website; it allows the User to make bets and deposit funds and the Provider — to identify each User

1.9. Game Rules — are conditions according to which the user takes part in the game process

1.10. Tournament Rules — are conditions according to which the user takes part in the tournament

1.11. Lottery Rules — are conditions according to which the user takes part in the lottery

2. Health Problems Prevention

2.1. The User shall terminate the use of Provider’s Services and access to the Games if they have developed the following symptoms:

Epilepsy
Dizziness
Visual blurring
Eye and muscle cramps
Loss of consciousness
Disorientation
Cramps while gaming

3. Game Rules

3.1.All rules of the games available on the Website can be found in the corresponding section of each game

3.2.The Provider entitles the User to use the Games under the Terms and Conditions of the Website, subject to the limitation of territories specified in the Terms and Conditions and in accordance with the Privacy Policy, Payment Policy and the KYC Procedure

3.3.The Games available on the Website are maintained exclusively by authorized representatives of the Provider

3.4.The Provider determines the territory where the Website operates and provides access to the Services and use of the Games available on this Website

3.5.The Provider may publish updates and new versions of the Website Games, establishing content at its sole discretion

3.6. Game results are determined by a random number generator (RNG)

4. Tournament Rules

4.1. Rules of each tournament, including mechanics, setting up, participation conditions, prize fund are described in the Tournaments section of the Website. The User accepts the terms and conditions of the tournament the moment they click the Play Now button

4.2. If the Provider’s admins determine that the User makes many bets, each with a minimum winning expectation, to obtain an increased volume of bets with a minimum loss of balance. Such players will be suspected of fraudulent actions and will be immediately excluded from the current and future tournaments with their results reset. One of many examples of such a strategy in roulette is betting on all roulette numbers or betting on red and black at the same time

5. Lottery Rules

The rules of each lottery, including mechanics, setting up, participation conditions and prize fund are described in the Lotteries section of the Website. The User accepts the terms and conditions of the lottery the moment they click the Play Now button

6. Responsible Gaming Behaviour

6.1. Each User may submit a request for self-exclusion at any time. The request can be made by contacting our Support team via live chat or by email at [email protected]. No explanation is required, and the process will be handled discreetly and promptly.

6.2. Users may request self-exclusion for a fixed period of 1 year.

6.3. During a self-exclusion period:

The User account will be fully suspended, including login access.
Deposits and wagering are blocked.
No marketing messages will be sent.
The User will be able to request withdrawal of available funds by contacting Support.

6.4. Self-exclusion takes effect immediately upon confirmation by the Support team. No bonuses or promotional offers will be available during this period.

6.5. Self-exclusion is irrevocable during the selected period. Reactivation is only possible once the exclusion term has ended and requires a formal written request submitted to the Support team (via chat or email at [email protected]).

6.6. The Provider reserves the right to refuse premature account reactivation during any self-exclusion period. Any such request will be subject to internal assessment and regulatory limitations.

6.7. The Provider bears no responsibility if the User continues to deposit funds into their game account and play using previously unregistered accounts, or if the User creates a new account with the same information entered in the registration form differently

6.8. The User will be denied access to the games, bonus funds and data entered into any promotions. The Provider will not be able to restore them in case of User’s account reactivation after the end of the self-exclusion period.

6.9. The available balance of the user’s account, except for active bonuses, will be transferred to the Client’s credit/debit card, the Client’s bank account or the User’s account in any payment system at the Provider’s sole discretion.

6.9.1. Play responsibly and always stop playing in due time. Remember, gambling can cause pathological dependence.

7. User’s Game Account

7.1. The User can register and open a Game Account at lluckyhills.com

7.1.1. To take part in real-money games available at the Website, the User must register and deposit to their Game Account

7.1.2. The User can play in the following currencies: EUR, USD, CAD, AUD, NZD, BRL, INR. According to the Terms and Conditions, a User can only have one Game Account in one currency

The crypto-currency also available for the use by the User as it may be specified in the Terms and Conditions and/or respective policy on the Website.

If you want to change the currency:

contact support and ask them to block your old Game Account
register a new account and select a currency

7.1.3. Once blocked, you will only be able to use your new Game Account. The available bonuses and player levels will remain unchanged

7.1.4. The Provider has the right to determine payment service providers that will act, receive funds and make payments on behalf of the Website

7.1.5. Please note that even for supported countries, the Provider cannot guarantee the successful processing of credit card payments in all cases, as banks issuing credit cards may block or reject such transactions at their discretion

7.1.6. Only one Website account is permitted per person, house, building, mailing address, phone number, IP address, family and device. In case of violation of this provision, as well as upon the suspicion of the multiple registration by a User or by User acting in collusion or as a syndicate, the set-up of fictitious accounts or the use of front men, the Provider may change or terminate any bonus offer, cancel any winnings, block or completely close one or all User’s accounts

7.1.7. If the User has noticed that he/she has more than one Game Account registered on the Website under different names, he/she shall immediately contact the support service

7.1.8. Requests to open an account are made by filling in the registration form. The Provider reserves the right to refuse to open a Game Account

7.1.9. You should confirm your identity, e-mail address, username, unique password for logging into the system while filling in the registration form. All information provided by the User during the registration process or at any other time after registering, including during any deposit transaction, shall be true, valid, accurate and complete. Otherwise, the user account may be blocked or closed

7.1.10. To register, the User shall choose a username and password that will be used to access the Website. This data shall not be disclosed to third parties

7.1.11. The Provider bears no responsibility for any damage to the User’s account caused by unauthorized use of their password by another person, as well as for unauthorized access to the User’s account. Any transactions where the username and password have been entered will be regarded as valid. Users are advised to change their password on a regular basis to secure their account. The Provider’s representatives do not ask users about their passwords. Users are recommended to disable the password storage function of their browser to ensure stable operation of anti-malware and antivirus programs and firewall on the User’s device. Upon loss or unauthorized use of the User’s password, the User shall immediately notify the Provider

7.1.12. The loss of password and refusal to take part in the games/tournaments/lotteries/betting on the Website cannot serve as a basis for any compensation

7.2. The funds are released to the User’s account created on this website

7.2.1. The Provider does not provide loans for participation in the Games

7.2.2. The User acknowledges that the funds deposited by the User in their Game Account rightfully belong to the User and are of no criminal and/or illegal and/or unauthorized origin. The Provider retains the right to request additional source of funds based on a case-by-case basis

7.2.3. The Game Account of the User is not a bank account, and any insurance types will not be available. Also, no interest is charged on the funds available in the Game Account

7.3. Payments are made to the User’s Game Account on the Website and in accordance with the winnings

7.3.1. In case of erroneous crediting of the User’s account with winnings or bonuses, the amount credited will be deducted from the User’s account. If the User withdraws funds before the Provider becomes aware of an error, this amount shall be deemed to be User’s debt to the Provider. The User shall immediately notify the support service of any erroneous crediting of funds or bonuses

7.3.2. The Provider has the right to verify any payment by requesting take photo for your ID card, utility bills, front and backside of the credit card (the first 6 and last 4 digits of the card must be visible, CVV2 code must be covered) from the User

7.4. Depositing an account

At the Cashbox, select the deposit method, deposit amount and follow the instructions

The Provider offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that most of payments with cards will appear as LuckyHills on your credit card statements

The Provider accepts payments without additional fees. But this may be done by the payment system or bank that performs the transaction

7.5. The funds are withdrawn from the User’s Game Account

7.6. It is prohibited to make any withdrawal from an Account, bank account/s, debit/ credit card/s, wallet or any other payment options which do not belong (solely) to the User. This is in order to prevent that the Provider transfers funds to persons who have not been duly identified in accordance with anti-money laundering policies and regulations

7.6.1. Any portion of the amount on the available account balance can be withdrawn, subject to limitations stated in clauses 7.6.3., 7.6.5 and 7.6.14. The User shall send a withdrawal notice to the Provider from their Game Account

7.6.2. Winnings are withdrawn to the User’s bank account. The processing time for withdrawal and confirmation is from 30 minutes up to 24 hours in most cases. In exceptional cases, processing and confirmation may take up to 72 hours. Transferring money to the User’s bank account takes from 1 hour to 3-5 banking days, depending on the chosen payment system and the country where the User resides. Transferring time for withdrawal to e-wallets accounts takes from 1 hour to 24 hours. The Provider processes withdrawals 24/7, but some payment systems may have operational restrictions during weekends. The Provider is not responsible for delays arising on the side of payment gateways and banks after the applications have been processed by our managers.

7.6.3. The minimum withdrawal amount shall be equivalent to 50 USD

7.6.4. The Provider’s representatives do not accept withdrawal requests by phone or email

7.6.5. The maximum amount of payout per month is 40 000 AUD . The Provider has the right to request additional documents when withdrawing large amounts. Documents are reviewed — from 1 to 3 days

7.6.6. Depending on the payment method, withdrawal may be accompanied by a fee. The User’s bank may also charge additional fees for associated services. You acknowledge that withdrawals by means of bank transfers may, in exceptional circumstances, be subject to additional charges by intermediary banks. These fees remain outside the control of the Provider. The amount may vary depending on the bank policies. The Provider will not charge any withdrawal fees or commission to the Provider itself. The User is solely responsible for payment of all fees and taxes applicable to its winnings, in accordance with the laws of the jurisdiction in which the User reside

7.6.7. Funds withdrawal is made in the same currency that was used to replenish the Game Account

7.6.8. Users are prohibited from depositing and withdrawing funds from the system if they are used as a medium for money transfer

7.6.9. The maximum time for processing a withdrawal request is up to 7 business days

7.6.10. The funds will be withdrawn in the same way as they were deposited, unless the Provider is unable to do so or decides otherwise

7.6.11. If the User has deposited using several payment methods, the Provider reserves the right to split the User’s withdrawal across such payment methods and process each part through the respective payment method at its discretion and in accordance with anti-money laundering policies and regulations

7.6.12. The Provider has the right to set the limits on the minimum and maximum amount of deposits and withdrawals per transaction and change them at any time at its sole discretion and without prior notice. The details should be announced on the Website within 14 (fourteen) working days from the date the new conditions will enter into effect

7.6.13. The maximum amount the User is allowed to deposit per day/24 hours is 100 000 USD (or the equivalent in the User Account currency). Any deposits above said maximum amount may be cancelled and returned by the Provider

7.6.14. The User can withdraw a maximum of 2500 AUD per week, subject to the limitation mentioned in clause 7.6.5. This amount can be increased based on the User’s activity and status in the project

7.6.15. The Provider may reject a withdrawal request if the suspicion arises that funds are being withdrawn for any fraudulent or money laundering reasons, pending the investigation thereto

7.6.16. Notwithstanding the maximum withdrawal amount as defined in this article, the maximum withdrawal amount is limited by the limitations set by the payment method chosen by the User when placing a deposit

7.6.17. The User may only deposit funds into his Website account to use the Services. Therefore, the User can only withdraw the winnings, not the funds deposited into his Website account. Users who deposit or withdraw without wagering will have their funds blocked until further notice. Depending on the payment systems, different commission percentages are provided

7.6.18. Any deposit must be placed 3 times (the User must wager three times the amount of its deposit) before a withdrawal related to that deposit becomes available. In case several deposits have been made without any gaming activity, the User must place the total amount of these deposits three times before withdrawal. Otherwise, the Provider has the right to refuse the withdrawal before betting.

7.7. The User may close their account on the Website

7.7.1. If the User decides to close their account, the Provider will return the User’s funds available on their account, having deducted the withdrawal fee

7.7.2. The Provider will independently determine the method of compensation

7.7.3. The Provider has the right to withhold and delete bonuses accrued to the User if they are not used within 30 (thirty) calendar days from the crediting date

7.7.4. If there are no transactions on the User’s Account for 6 (six) consecutive months, it will be considered inactive. The Provider will email the User one month in advance before the User’s Account becomes inactive. To reactivate a dormant User’s account, the User can contact support. Once the User’s Account became inactive, a 10 USD (or the equivalent in the User Account currency) administrative fee will be charged per month to such User’s Account, which may eventually bring the balance to zero. These fees are refundable only with proof of health impediment or other reasonable cause during the inactive period

7.8.1. The access to the portal offers is only provided to the persons who have reached the Eligible Age. The Provider is entitled to suspend the User’s account until the User confirms that he/she has reached the Eligible Age. If the Provider receives no confirmation or if after verification it turns out that the User has not reached the Eligible Age but still used the Website services, including making corresponding transactions on the Website, such actions will be deemed as a gross violation of these Terms and Conditions and entail:

The User’s account closure
Any transactions will be void, bets will be cancelled, and all relevant funds deposited by the User will be refunded, provided that the account has been replenished with a personal credit/debit card
The amount of all winnings received by the User during the period when they were under the Eligible Age will be lost. At the Provider’s request, the User shall return to the Provider the funds withdrawn from their account during this period

7.8.2.The User has no right to:

Use the services of the Website under the other user’s account
Transfer their account or purchase accounts from other users, exchange accounts or receive accounts as gifts
Use someone else’s contact details to send out information (spam)
Deposit money from third parties (in particular, relatives, friends, spouses and/or partners)

8. Special Provisions Relating to Bonuses

8.1. To encourage the Users, the Provider may from time to time offer bonuses (deposit and non-deposit), free spins, tournaments, lotteries and other types of bonuses to Users from time to time. All Users receive a bonus on their first and second deposits. The detailed terms of the offer can be found in the Bonuses section of the Website

8.1.1. Users may receive additional bonus offers via email, social networks or individually from the Website

8.1.2. All Users have access to a weekly refund (cashback) of up to 10%, depending on the User’s level. The detailed information about the level system can be found in the VIP section of the Website

8.2. If the User has unredeemed bonuses, funds withdrawal will be available only after the full bonus wagering. If a withdrawal request is created, all active gifts will be lost without the possibility of recovery

8.2.1. Each bonus has its own wagering conditions that can be found in the description of the specific offer by clicking on the “i” in the upper right-hand corner, or read on Bonus T&C. Please note that not all bets are taken into account during wagering. Drum slot games mainly take into account 100% bets, except jackpot games, accumulation games and some others. At roulette, board games, poker, blackjack and live dealers this value comes down to — 0%. These values may change from time to time

8.2.2. Games without wagering are marked in a special way: on the game card itself there is an inscription “Game disabled for wagering bonus” or when you enter the game a warning “Game for real funds only” will appear

8.2.3. To find out the current, accurate betting values for each specific game, please contact our support service

8.2.4. Interest on a bet (deduction) paid for wagering a particular bonus may vary for different games, and this will be specified in the rules for a particular bonus. Please read the rules for each bonus carefully

8.2.5. When the wagering of the bonus is done, the amount of money in your bonus balance, which is linked to the active bonus, is transferred to your cash balance and can be withdrawn at any time. You can track the bonus wagering process: in the Cashier, by clicking on Get Bonus, in the site header under your nickname or in the Menu in the upper right corner of the screen. All bonuses can be wagered one by one. You can find out more by clicking on Bonus T&C

8.2.6. The Provider reserves the right to review the history of transactions and logs for any reason and at any time. If abuse of User’s bonuses is detected during such review, the Provider is entitled to cancel bonuses for that Client

8.2.7. If the Provider’s admins determine that the User uses a bonus or other promotion for the sole purpose of obtaining a positive result using known methods, intended for secure wagering of the named bonus, the below actions may be applied to such User and such User shall be excluded from the current and all subsequent promotions

8.2.8. For complete transparency, we provide a few known examples (non-exhaustive examples) that we find unacceptable during bonus wagering:

If the User delays game rounds to a latter time when they have no wagering requirements
If the User leaves huge bets on the table and returns to the game only after completing bonus wagering
If the User participates in a promotion and cashes out before fulfilling all the requirements of that certain promotion
If the User provides incorrect or misleading registration, account or identification details
If the User has more than one active account on the Casino
If the User is suspected of fraudulent actions against payment providers
If the User has been caught cheating or if it is determined by the Casino that they utilized electronic devices, software, or automated systems with the aim to defeat the Casino
If the User has been defined as a bonus abuser, using strategies to take advantage of any system bug to withdraw promotional money
If the User uses double-ups in excess with an aim to increase their winnings
If the User creates multiple accounts by using a VPN, or by masking their IP address to claim more promotions, bonuses and/or offers. All the bonuses have a minimum deposit requirement for obtaining the bonus, limitation of the maximum possible bonus amount, wagering requirements, limitation of the maximum amount of bets that count towards bonus wagering and time limitation of bonus life unless otherwise indicated

8.2.9. Important notice: To shield yourself from high-risk bonus wagering, each of the bets made during bonus wagering must be less than or equal to 20% of the original amount of the active bonus. If during bonus wagering a User stakes a bet higher than 20% of the active bonus, then the amount equal to 20% of the bonus will go into bonus wagering. Details of each bonus are specified in the bonus offer, but a maximum bonus activation term should not exceed 14 (fourteen) calendar days

8.3. The maximum amount of winnings available for withdrawal from the non-deposit bonus balance is equivalent to 50 USD unless otherwise specified in the terms and conditions of the promotional campaign. When withdrawing funds exceeding this limit, funds will be written off. Withdrawal of winnings from the non-deposit bonus balance is possible only after depositing from the personal credit/debit card. If you have accepted bonuses from the Provider or received winnings of more than equivalent to 2 000 USD, we have the right to limit such a withdrawal request to a maximum of equivalent to 2 000 USD

8.4. In case of any bonus abuse on the User’s part mentioned in clause 8.2.8, the Provider may take measures against such User, namely: annul, cancel all existing bonuses and bonus winnings and immediately block the User’s account

8.5. Please note that you must provide a valid phone number upon registration to confirm your identity. If we are unable to contact you, this may result in bonus use restrictions and game account blocking

8.6. Default wagering settings in games are specified in the description of bonuses on the back side of the gift card. Pay attention that some bonuses can have unique wagering settings, which can be found in the description of bonuses

8.7. We reserve the right to change, amend or supplement the terms and conditions for the use of bonuses at any time. It is the User’s responsibility to check the terms and conditions periodically

9. Requests Are Sent in the Following Cases:

9.1. To clarify the rules of games, tournaments, promotions, lotteries, betting, Terms and Conditions, Privacy Policy, Payment Policy and the KYC Procedure

9.2. To report errors in the Website operation, including technical problems, game/lottery failures, etc., if these malfunctions do not depend on the User

10. Responsibilities of the User

10.1. It is the User’s sole responsibility to inform themselves about the rules in their country that may prohibit them from registering and/or wagering on the Website

10.2. If the User does not acknowledge the Terms and Conditions, Privacy Policy, Payment Policy and the KYC Procedure, he/she is obliged to stop playing and using any material available on the portal

10.3. The User shall follow the established norms in relation to the Provider and observe intellectual property rights. It is prohibited to copy, distribute, transmit, publish texts, images, audio or video content without the prior written consent of the Provider

10.4. The User shall follow the Provider’s instructions received by any means in the game, tournament, lottery or betting. Non-observance of instructions entitles the Provider to suspend, restrict or terminate User’s access to the game, tournament or lottery

10.5. The User may contact our customer support team via chat or by mail at [email protected] to file any complaints with us regarding our services. Complaints are handled by the support department and forwarded to the executive management of the Provider when the support staff does not resolve the problem immediately. You should be informed of the status of the complaint to a reasonable level. The Provider should only recognize a complaint made by an account holder. You must not pass on or sell your complaint to any third party. The Provider will reject the complaint if the matter is referred to a third party and not to the original account holder

10.6. The User may make use of the Website Services strictly for personal non-professional purposes, on his/her own behalf and expressly not on the behalf of any other person or company. The User may only make use of the Services for recreation and entertainment purposes, in accordance with these Terms and Conditions, together with all applicable laws, rules, and regulations. Any use of the Services by a corporate player or for commercial purposes is prohibited. Upon the suspicion of any use of the Website Services in breach of this article, the Provider reserves the right to change or terminate any bonus offer, cancel any winnings and close the User Accounts involved

10.7. The User shall compensate to the Provider or other Users for any losses incurred by them as a result of unlawful actions of the User

10.8. The User shall notify the Provider of any cases of violation of effective Terms and Conditions by other Users

10.9. The User shall regularly review the updated Terms and Conditions, Privacy Policy, Payment Policy, the KYC Procedure and other Website addendums

Terms and Conditions

Payment Policy

KYC Procedure

10.10. The User shall deposit money in the game account only from the account/system and/or credit/debit cards registered in the name of the User. If we identify a violation of this provision during the security check, all winnings will be seized and returned to us, the payment means will be blacklisted without the further possibility to receive funds. The User’s account can be blocked or closed at the Provider’s discretion

11. Users Are Not Allowed

11.1. To study the source code of the games/ tournaments/ lotteries/betting available on this portal, make any corrections and create derivatives based on it, unless the Provider has given written content to such actions

11.2. To provide third parties, including family members, with access to any offers of the Website through their account

11.3. Use the services of the Website under another Game Account

11.4. Transfer your Game Account or purchase it from another user, exchange it or receive it as a gift

11.5. To use another’s contact information for information mailing (spamming)

11.6. Make deposits from third parties (in particular relatives, friends, spouses and/or partners)

11.7. To use the games available on the portal in a way that interferes with their normal operation

11.8. To use bots (programs that automatically perform any actions on the Website through the same interface as ordinary Users), cheats (codes entered into the program to change the algorithm and get additional advantages in games, tournaments, lotteries) and other programs that hinder the normal functioning of the Website

11.9. To perform fraudulent actions to your (User) advantage, including the use of a stolen, cloned or otherwise illegally obtained credit or debit card data when depositing in your (User) account

11.10. To engage in any criminal activity, including money laundering or any other activity with criminal consequences

11.11. To collude or attempt to collude and/or intend to participate, directly or indirectly, in any collusive scheme with any other User in the course of any game you play on the Website

11.12. To act as a Provider’s representative

11.13. To distribute copies of the games for any purpose, such as providing access and/or download links to certain individuals or a wide audience

11.14. To translate the game into other languages without the written consent of the Provider

11.15. To publish advertising material and any commercial offers or any other information on the Website, unless such actions are agreed with the Provider in advance

11.16. To post any information on the Website, use links. It is also forbidden:

11.16.1. To use abusive language

11.16.2. To transfer personal data of third parties without their consent

11.16.3. To resort to threats of violence or bodily harm

11.16.4. To promote extremism, use nationalist and other slogans

11.16.5. To address offensive remarks to other users

11.16.6. To publish material containing elements of violence, cruelty, racial hatred

11.16.7. To use malicious programs or post links that may contain malware

11.16.8. To publish any information that the Provider deems inappropriate or objectionable

11.17. You are prohibited from using the services and/or software for any illegal or fraudulent activity or any illegal or fraudulent transaction (including money laundering) under the laws of the country of your jurisdiction. The Provider reserves the right to suspend or block your and any other accounts belonging to you in the system and withhold funds at any time. In this case, you waive any and all claims against the Provider

11.18. You are not allowed to use a game account to stash money

12. Rights of the Provider

12.1. To limit the functionality of the available games/ tournaments/ lotteries/betting in whole or in part at its discretion, at any time

12.2. To limit, expand, supplement or modify any game available on the portal, including any of its elements, without prior notice to the User

12.3. To modify the game/ tournament/ lottery/betting, create and install new parts of the software in order to improve or change the game process without prior notice to the User. Adding new features may result in the suspension of access to certain parts of the game/ tournament/ lottery/betting

12.4. To manage the Website and game process, technical and other characteristics of the elements of a game/tournament/lottery/betting at its own discretion; to suspend or change the course of the game process without prior notice to the User

12.5. To change or delete the information posted by the User within the Website and its games/tournaments/lotteries/betting at any time

12.6. To limit or block the User’s access to a specific game/ tournament/lottery in case of violation of the Terms and Conditions, Privacy Policy, Payment Policy and the KYC Procedure by the User

12.7. To inform the User about non-compliance with the provisions of the Terms and Conditions during the game process by all possible channels of communication, so sign up for the email newsletter

12.8. To notify the law enforcement authorities of the User’s violations of the current legislation

12.9. The Provider reserves the right to transfer, assign, sublicence or pledge its rights under the Terms and Conditions, in whole or in part, to any person without notice to the User, provided that any such assignment will be on the same terms or terms that are no less advantageous to the User

12.10. We reserve the right to suspend, recall or cancel any payouts or winnings related to bonus money received from the Provider if we suspect that you are attempting to abuse them

12.11. The Provider will take all reasonable measures to exclude and identify conspiracy and its participants. Appropriate action will be taken against these persons. We are not liable for any loss or damage incurred by you or any other User as a result of conspiracy, fraud or other unlawful transaction or fraudulent conduct. We may take action in this regard in our sole discretion

12.12. If you suspect that a person is colluding with someone or is engaging in fraudulent activity, you should inform us by email as soon as possible

12.13. We may immediately block your account (including your username and password) without prior notice if:

12.13.1. Your account is linked to the blocked account

12.13.2. Your account is linked to existing blocked accounts. This entitles us to close an account no matter how it was linked to them and block the credentials of those accounts. Except as provided in the Terms and Conditions, any balance on your Game Account will be returned to you upon your request within a certain period after we withhold an amount that you must return to the Provider

12.13.3. You are attempting to hack into the system or take part in a conspiracy to commit fraud

12.13.4. You have interfered or otherwise manipulated the software of the Provider and/or the Provider’s Contractors to obtain a non-legal benefit, information and/or with other criminal intent

12.13.5. You are using your Game Account for purposes that are illegal under the current legislation (e.g., try to access the Website from a country where gambling is prohibited)

12.13.6. You are suspected of any collusion with other Users

12.13.7. Your actions are related to fraudulent actions against other online casinos or payment systems

12.13.8. Your actions are related to refund or cancellation of credit card payments

12.13.9. You are suspected of other types of fraud

12.13.10. You have been declared bankrupt in your country of residence

12.13.11. You have provided false information during the registration process.
In such cases, we disclaim any obligation to refund or otherwise reimburse you for any funds available in your Game Account. We also reserve the right to inform the relevant authorities, and you are required to cooperate with the Provider and participate in the investigation of the situation

12.14. In case of suspicious or fraudulent deposits, including the use of stolen credit cards and/or any other fraudulent activity (including any refunds or payment cancellations) like depositing funds to make an exchange between payment systems, the Provider reserves the right to block your Game Account, cancel any payments made and collect all winnings. We have the right to inform the relevant authorities and/or organizations (including credit information agencies) of any payment fraud or other illegal activity. We reserve the right to hire collection agencies for refunds. Under no circumstances shall the Provider be liable for any unauthorized use of credit/debit cards, regardless of whether credit card theft has been reported

12.15. The Provider reserves the right to request identity-proving documents from any User. The User may be required to undergo the identity verification procedure through the verification system in your personal account. Modification of photos using any special software is strictly prohibited. If the User does not provide the requested documents within one calendar month from the date the request was made, we reserve the right to seize the User’s account balance and close the User’s account. In order to prevent such situations, the Provider shall take necessary measures to inform Users in a timely manner about the need to undergo identification

12.16. If for some reason the User refuses to undergo the verification procedure, as required by the Provider’s security requirements, they can request payout of the last deposit to the credit/debit card registered in their name

12.17. If we believe that your actions are directed to using the game account for purposes other than designated, such as storing funds, we will send you a due notice through all available channels. And after that, upon the expiry of 7 calendar days, we reserve the right to write off your winnings, return your deposit, minus commissions, and block your Game Account

12.18. The Provider reserves the right to close your Game Account and to refund you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Provider’s absolute discretion and without any obligation to state a reason or give prior notice.

13. Guarantees

13.1. Under these Terms and Conditions, the Provider guarantees access to any Website game, tournament, lottery and betting to the User, as well as the use of Website Services

13.2. According to the legislation of their country, the User is entitled to use games available on the Website and take part in any tournament, lottery or betting

13.3. The User, in their turn, guarantees to use the Website offers measuredly, with rest breaks, to prevent health problems and avoid dependence on gambling

14. Liability of the User

14.1. Violations of the rules of the games, tournaments, lotteries or betting, Terms and Conditions, Privacy Policy, Payment Policy and the KYC Procedure may result in the following penalties:

14.2. Forfeiture of the right to use the game, take part in a tournament, a lottery or betting, blocking access to the Game Account, withdrawal of funds from the Game Account without notifying the User

14.3. Imposing liability on the User if the User violates the provisions of respective applicable Anti-Money Laundering legislation

14.4. The User may not assign, sublicence or otherwise transfer or encumber in any manner whatsoever any of his/her rights or obligations under the Terms and Conditions. In case the User encumbers any of his/her rights under the Terms and Conditions, it shall forfeit all its rights under the Terms and Conditions towards the Provider. In case by law, or by decision of a court the transfer of rights and/ or obligations of the User is deemed legal, all withdrawals shall be done through the same payment method and payment details chosen by the User when placing a deposit, to ensure compliance with anti-money laundering policies and regulation

15. The Provider is Disclaimed from Liability in the Following Cases:

15.1. When the User uses any game portals to take part in the tournament or lottery

15.2. The Provider does not guarantee continuous access to games, tournaments, lotteries or betting and uninterrupted operation of the portal

15.3. The Provider is not liable for any delays in the functioning of games, tournaments and lotteries caused by the Website malfunctions, natural disasters, etc

15.4. The Provider makes no guarantee that:

15.4.1. All entertainment options available on the Website, as well as their quality, will meet the expectations and/or requirements of the User

15.4.2. The Games and Services will be uninterrupted, free of viruses and defects, and errors will be fixed and/or removed if detected

15.4.3. Use of the Website content and participation in games will be completely safe for the user’s health

15.4.4. The Website offers will be available 24 hours a day, 7 days a week

15.5. The Provider shall periodically make changes aimed at improving the quality of the game, its features, graphics and technical characteristics

15.6. The User shall bear all risks associated with the use of games. The User is liable for any damage to their device, software, operating system and loss of data obtained by using this portal

15.7. The Provider bears no responsibility for the content, posted by Users on the Website and its games, tournaments or lotteries, as well as for any other actions of the User in any game, tournament, lottery or betting of the Application

15.8. The Provider bears no responsibility for implications of clicking the links, posted by other Users on the Website, using third-party content by Users and installing third-party software

15.9. The Provider shall not be liable for:

15.9.1. Unlawful actions of the Users, preventing other Users from using the game content

15.9.2. Statements of the User published on the Website, including disrespectful statements about other users

15.9.3. Loss of access to the created account (username, password, etc.)

15.9.4. Lack of access to the Internet at the User’s end and quality of Internet provider services

15.9.5. Direct or indirect losses of the User, loss of profit as a result of the use or inability to use the game or other resources for participation in games, lotteries, tournaments and betting

15.10. Provider’s liability to the User shall be limited to the amount not exceeding the number of payments received by the Provider from the User since the moment the circumstances causing Provider’s liability arose and until such circumstances cease to exist

16. Intellectual Property

16.1. This Website contains various material and tools, including technology, design, software, texts, interfaces, images, videos, sound effects (“Content”). All intellectual property rights (“Rights”) belong to the Provider

16.2. From the moment the Terms and Conditions between the User and the Provider come into effect, the latter shall provide the User with a personal, limited, non-transferable, non-sublicensable, revocable licence, allowing the User to access, view and use all offers on the Website, including participation in tournaments, lotteries and betting and use of other Website services

16.3. The Users are forbidden to download (except for cases of proper use of the Website), copy, record, publish or distribute the Website Content

17. What Else Should the User Know

17.1 This Website is operated by LuckyHills an independent online gaming operator. It is not a copy of, nor does it replicate, any other website. All programs, mechanics, rules, promotions, and features presented on this Website are developed and maintained exclusively for this platform and apply solely here. Any programs, offers, or rules of other operators do not apply to this Website and have no effect on the services offered herein.

17.2 All branding, trademarks, trade names, logos, website designs, and software displayed on the Website are either the exclusive property of the Provider or lawfully obtained and used under valid agreements or licenses. The Provider does not copy, reproduce, or rely on proprietary materials of any other operator.

17.3 Any resemblance to another website’s appearance, content, or functionality is coincidental and does not indicate any collaboration, endorsement, association, or joint operations. We expressly disclaim any liability for user assumptions or misunderstandings suggesting that this platform may be connected with, affiliated to, or copying another operator. To the fullest extent permitted by law, Provider shall not be responsible for any claims, disputes, or damages arising out of such perceptions.

17.4. By connecting to the network or making the PC accessible through games/ tournaments/ lotteries/betting or services, the User grants the Provider a non-exclusive, non-transferable, non-sub-licensable, irrevocable right to store, publish, print, distribute, reproduce, adapt, modify, transfer and use this PC for commercial purposes, advertising

17.5. By connecting to the network or making the PC accessible to other Users through games/tournaments/lotteries or other services, the User agrees that:

17.5.1. Any part of the PC, which includes any of the Provider’s IP objects, remains the property of the Provider

17.5.2. The User is not entitled to provide any material/data belonging to third parties to other users

17.5.3. The User is not allowed to connect a PC that violates IP rights, confidentiality or any other rights of third parties or violates these Terms and Conditions

17.5.4. The User’s PC shall comply with all legal requirements and shall not contain any illegal or offensive material that could cause loss of the Provider’s reputation

17.5.5. The Provider is not liable for the PCs of its users and does not provide PC support

17.5.6. The Provider reserves the right to change, move, block, disable, remove or take any other actions that, in its opinion, violate these Terms and Conditions

17.6. Territorial restrictions on the use of the games developed by NetEnt

17.6.1. Games are prohibited for use in the following countries: United States of America, United Kingdom, Spain, France and Italy

17.6.2. Blacklisted territories. The NetEnt content should not be used in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe

17.6.3. Regulated territories (countries where it is allowed to offer NetEnt games only after obtaining a licence from a local regulator, agreed and approved by NetEnt): Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom, United States of America

17.6.4. Such branded games as “Jumanji”, “Emojiplanet”,”Guns & Roses”, “Jimi Hendrix & Motörhead” are not allowed to be used in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine

17.6.5. “Vikings Video Slot” shall not be used in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Taiwan, Thailand, Tunisia, Turkey, Uganda, Ukraine, United States of America

17.6.6. Universal Monsters games (“Frankenstein”, “The Bride of Frankenstein”, “Dracula”, “The Mummy”, “The Wolf Man”, “Creature from the Black Lagoon” and “The Invisible Man”) can only be used in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Croatia, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden

18. Anti-Money Laundering Provisions

18.1. In the case of User’s non-compliance with the respective applicable Anti-Money Laundering legislation, the Provider shall notify the relevant competent authorities thereof

18.2. Any transactions shall be checked for money laundering. The Provider shall report any suspicious transactions to the relevant competent authorities in its jurisdiction. If the User is caught laundering money, the Provider may suspend or liquidate the User’s account and withhold all available funds. No withdrawals will be made by the User from its Gaming Account until the User has been verified in its personal account, for a more detailed list of documents please see Verification page. The verification process ‌takes from 2 to 24 hours, unless additional verification is required

18.3. In order to withdraw winnings, the User undertakes to deposit funds in their game account on the Website at least once

18.4. The Provider reserves the right to immediately terminate User’s access to all services of the Website, block User’s account and inform relevant authorities about violations if the User commits fraudulent acts, uses games illegally or tries to circumvent the Provider’s security features

18.5. Users are not allowed to utilize artificial intelligence software (“AI Software”). In case of violation of this provision, the Provider is entitled to block User’s access to all games, block their Game Account and freeze all funds available on balance

18.6. The Provider is entitled to make inquiries regarding the source of funds deposited to the account. If in the Provider’s opinion the response to such an inquiry is unsatisfactory, the Provider is entitled to report the violation to any relevant authority

18.7. The Provider has the right to request information about the User in order to confirm their identity and in connection with certain services

18.8. Funds deposited from debit or credit cards shall be credited to the User’s game account as soon as the User’s bank approves the transaction. The User undertakes to keep these funds on their debit or credit card until the User’s bank withdraws them

19. 19.Compliant Procedure

19.1. Any User has the right to submit a complaint regarding any issue related to the services of the Website, including, but not limited to, deposits, withdrawals, bonuses, account restrictions, technical issues, or the outcome of games. Only the registered account holder is entitled to submit a complaint. Complaints submitted by third parties or transferred to other persons will not be accepted or reviewed. The Player cannot sell, donate, rent out, lease, pawn or pledge, under any title, any of their claims against the Company

19.2. A complaint can be submitted free of charge within six (6) months from the date of the relevant settlement or incident. The User may file a complaint via live chat or by email at [email protected]. Additionally, a Complaint Submission Form is available on the Website.

19.3 A complaint must include the following details:

19.3.1. User’s full name, address, and country of residence;

19.3.2. Game Account number/ Account name;

19.3.3. Date of the complaint and date of the incident;

19.3.4. Description of the issue.

19.3.5. URL in question

19.3.6. Amount of dispute

19.4. Complaint response:

19.4.1. Depending on the nature of the complaint, the Customer Support Team shall acknowledge the complaint within 2 business days (in case of responsible gaming complaint) or 1 week (for other complaints)

19.4.2. The aim of the Company is to solve complaints regarding Responsible Gaming within five (5) working days. In case more time is needed to make a reasonable and informed decision, this period can be extended with two (2) weeks. Players will be informed about this delay. If a delay is due to a lack of or slow response from the Player, the resolution period may be extended by another two (2) more weeks.

19.4.3. The aim of the Company is to solve all other types of complaints within four (4) weeks, which can be extended with another 4 weeks in case of complexity of the complaint or slow response by the player. The extension will be communicated accordingly to the Player.

19.5. If the complaint remains unresolved, the User has the right to refer it to a CGA-certified independent ADR provider according to Clause 20.3 of these Terms.

19.6. ADR services are provided free of charge. Once the ADR procedure has been completed, the dispute is considered resolved and cannot be reopened or submitted to another ADR entity. If the User voluntarily withdraws from the ADR process after it has started, the complaint is deemed closed and cannot be resumed in the future.

19.7. A decision of an ADR entity is binding both upon the Company, as well as the Player who referred the Reportable Complaint. The Player can only bring complaints to ADR if:

the value of the complaint is more than EUR 5.000,- or
if the Complaint pertains to a Responsible Gaming Complaint.

19.8. The User may be subject to certain procedural conditions, such as completing ADR before initiating legal action, submitting claims above a minimum monetary threshold, accepting the outcome of the ADR process as final and binding.

19.9. The Curaçao Gaming Authority does not act as a mediator in individual disputes and does not review or overturn decisions made by the Provider or by the ADR entity.

19.10. CGA can be contacted by the Player with regards of matters such as malpractice, breach of license conditions or whistle blowing.

19.11. If the User believes that the Provider has violated applicable regulations, licensing conditions, or engaged in misconduct, the User may contact the CGA directly.

20. Legal Points

20.1. These Terms and Conditions shall be governed by and construed following the laws of Curaçao. The User is subject to the law of the courts of Curaçao for settling any dispute that may arise in connection with the interpretation, operation or legal relationship established by these Terms and Conditions

20.2. If any dispute arises out of the agreement governed by these Terms and Conditions, a representative of the Provider, will, within fourteen (14) workings days of a written request from the User to the Provider, enter into good faith conversations in an effort to resolve the dispute

20.3. If the dispute is not wholly resolved as described above, the Player may address ADR, free of charge. The Company will bear all costs of the ADR process. Unless otherwise agreed, the ADR process will start not later than four (4) weeks after the date of the ADR Notice.

20.4. To initiate the mediation, a party must give notice in writing to the other party to the dispute, referring the dispute to mediation (the ADR Notice»).

20.5. Unless otherwise agreed, the mediation will start not later than eight (8) weeks after the date of the ADR Notice

21. Errors or Flaws

21.1. While using the services of the Website, there may be certain circumstances where the bet has been accepted, or payment was made with errors on the part of the Provider (e.g., incorrect setting of betting conditions on our part as a result of an obvious error or omission when entering information, or as a result of a computer failure or our error in counting the number of winnings/returns due to you, including errors in manual or automatic data entry)

21.2. The Provider reserves the right to limit or cancel any bet

21.3. If you used money that has been mistakenly credited to your game account or transferred to you for subsequent bets or games, we may cancel such bets and/or any winnings that you may receive by utilizing this money. And if we have already paid you for such bets or games, such funds shall be deemed to have been entrusted to you, and you shall return such funds to us immediately upon the request

21.4. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any damages, including loss of winnings, that resulted from your or our errors

21.5. The Provider and its licences, distributors, subsidiaries, affiliates and all employees and management shall not be liable for any loss or damage that may be caused by the interception or incorrect use of any information transmitted via the Internet.

Providers